Skip to contentDue to Covid-19, our bookings policy has been updated.
If either the guest or Rowley Farm Holidays enters a lockdown or restricted travel is imposed, Rowley Farm Holidays will happily move the guests booking to later in the year. Alternatively, if guests wish to cancel their booking completely, Rowley Farm Holidays can process a full refund. We ask that you inform us of any cancellations at your earliest opportunity.
In addition to this, we have had to reconsider some of our procedures in order to keep our guests, our cleaners and family safe.
We do hope you support us in these decisions.
It is important that you follow any guidelines stipulated by the government and if you are placed into a tier which means that you are unable to travel and stay at Rowley Farm Holidays, that you contact us as soon as possible.
Are you due to stay with us?
We want to reassure you that we are doing our very best to help beat the Coronavirus.
We are at an advantage being in the countryside and the way the accommodation is set out you are very unlikely to come into contact with any of our other guest.
We will continue to provide a self check in service, your key will be left in the door upon arrival. We have hand sanitiser available at the entrance to each property.
As always, we are contactable by phone and if we do need to come to the property for any reason e.g. to test the hot tub, we would always practice social distancing rules and inform you first.
Our cleaners have always cleaned to a very high standard, and we implemented strict procedures to ensure everyone is kept safe.
In order to keep our cleaners protected, they are provided with PPE and hand sanitiser. They have also been given a thorough cleaning schedule which is carried out for each change over and we have a good stock of cleaning products to ensure the cottages are spotless.
So that our cleaners can deep clean the units between each change over, we have to ask you to check out of the property promptly on your day of departure.
On arrival, you will park your car in the designated car park area. If you do come into contact with others, please follow Government social distancing recommendations.
In each of the cottages, we have provided hand sanitiser and hand soap to wash your hands. We hope this is sufficient but, please do ask if you require anything else.
It’s really important that if you are staying at Rowley Farm Holidays and develop any COVID-19 related symptoms, you contact us straight away.
We hope you understand our reasons behind these changes, as ultimately we want everyone to remain safe and well.